Repairs

My watch is sentimental. Should I send it for repair?

We recommend not sending sentimental or engraved items for repair. Please call us at 1.8002GUESS5, we are happy to help.

Can you explain your repair or replace policy for warranty service?

Typically we repair your watch by installing new or reconditioned and inspected components or we will replace it with an identical or similar model.

Can you tell me what it will cost to repair my watch?

Repair charges vary depending upon the style, age, and condition of the watch.

My watch needs repair. Should I remove the strap before sending it?

Your watch may be replaced with a similar model. If you have customized the strap or affixed a different type of strap, you may want to remove it before sending it.

How long does it normally take to get my watch back?

Your watch will arrive back to you in approximately 2-4 weeks.

What is the difference between a water-resistant and waterproof watch?

Watches will withstand Water Resistance if the crystal, crown, push buttons, case and gaskets remain intact. Care and safety: Do NOT operate crown or buttons when watch is wet or submerged. A hard knock might cause the watch to lose its water-resista

How do I track my repair?

Please create an account with Guess to register your watch and/or submit a repair. Repairs can be tracked in the Watch Repair Shop Section of your account.

What is the warranty policy?

Your GUESS or your Gc watch is covered by an international guarantee against any manufacturing defects for a period of 24-months from the date of purchase. Any part found to be defective within this period will be repaired or replaced at no charge. T