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Billing & Shipping

What forms of payment are accepted for online purchases, and when am I billed?

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay, Shop Pay, as well as provide Klarna as an installment payment option.  We do an authorization when the order is placed to verify the funds are available.  We do not capture the fund

What is Klarna?

Klarna is a service that allows you to pay for your order with 4 equal payments made every 2 weeks, interest free.  To use Klarna, simply shop as usual and proceed to checkout.  Choose Klarna as your payment method.  You will be directed to their web

What shipping methods are available?

Your satisfaction is our top priority. If you have a question or concern, please contact customer service at 844-5SEQUEL (844-573-7835) or email us at [email protected]. Holiday Shipping (to be delivered by 12/23/2024). USA Domestic Orders:We

When will my order be delivered?

We process, ship, and deliver packages Monday through Friday.  At this time, we do not offer shipping or delivery on Saturdays, Sundays, or holidays.  Most orders ship within 2 business days after the order is placed to process + shipping.  To track

Can I ship to a PO Box?

No, we cannot ship to P.O. Boxes.  We ship all orders via UPS and need a street address for delivery