Still need help? Fill out this form and we'll get back to you as soon as we can!

Guess

To check the status of your pre-order, use our pre-order status page:<a href="https://timex.com/pages/manage-pre-orders">Check your pre-order status</a>Enter the details requested on the page to view the latest available update for your order.

Find the latest update on your pre-order using our online pre-order status page.

Check the status of a pre-order

Orders

Can I make changes or cancel my online order?

Can I change the style or color after an order is placed?

When is my order shipped?

How can I track the status of my order?

What if I place an order and GuessWatches.com doesn't have it in stock?

How will I know if my order is confirmed?

When will this product be re-stocked?

How can I find my order number?

Can I ship internationally?

What are my payment options on international orders?

What is the exchange rate applied?

Are there any additional costs that will be due upon receipt of my order?

What will the duties and taxes on my order be?

How can I return my international order?

International Orders

What forms of payment are accepted for online purchases, and when am I billed?

What is Klarna?

What shipping methods are available?

When will my order be delivered?

Can I ship to a PO Box?

Billing & Shipping

My watch is sentimental. Should I send it for repair?

Can you explain your repair or replace policy for warranty service?

Can you tell me what it will cost to repair my watch?

My watch needs repair. Should I remove the strap before sending it?

How long does it normally take to get my watch back?

What is the difference between a water-resistant and waterproof watch?

How do I track my repair?

What is the warranty policy?

Repairs

How do I get a return shipping label?

What is the usual turnaround time for returns?

Can I exchange an item for another color or style?

What is your policy on damaged items?

What is the warranty on Guess Watches?

What is the return policy?

Returns

Returns & Warranty

Where can I find my watch manual?

How long does a battery last?

What are the materials used to make Guess and Gc Watches?

How do I take care of my Guess or my Gc Watch?

How do I clean my watch?

Does Guess and Gc offer smartwatches?

How can I be sure the watch strap, band or bracelet will fit my wrist?

Watch Fit

Product Information

Promo Details

Promo Terms & Conditions

How can I close/deactivate my account?

Where can I learn more about your Privacy Policy?

California Consumer Privacy Act

Privacy

Accessibility Statement

Accessibility

Check the status of a pre-orderUpdated 10 days ago